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Refunds and Returns Policy

Effective Date: July 19, 2024

Introduction

Welcome to AffilityWeb.com. AffilityWeb ("we", "us", "our") specializes in providing digital services tailored for influencers to help them secure sponsorships and maximize their revenue through a performance-based earning model. We operate on a commission basis, meaning our fees are a percentage of the earnings we help you generate. Given the nature of our digital and performance-based services, our refunds and returns policy is designed to ensure transparency and fairness for both our clients and our business.

Policy Overview

Our services are inherently non-returnable, and our fees are contingent upon the earnings we help generate for you. This policy outlines the conditions under which refunds are considered, focusing on discrepancies between actual earnings and billed percentages, or disputes over the calculation of fees.

Refund Conditions

  1. Incorrect Billing:

    • If there is an error in the calculation of your earnings or our commission, you are eligible for a correction and a refund of any overcharges. Please contact us within 7 days of receiving your invoice to initiate a review.

  2. Service Delivery Issues:

    • If we fail to deliver services as per the agreed-upon terms (e.g., failure to provide agreed support or resources), you may be eligible for a proportional refund corresponding to the undelivered portion of the service. Please contact us within 7 days of the issue arising.

  3. Misrepresentation:

    • If our services are found to be significantly different from the description provided on AffilityWeb.com, and this impacts your earnings, you may be eligible for a refund. Claims must be substantiated with clear evidence, and reported within 7 days of service realization.

Non-Refundable Circumstances

  • Earnings accurately calculated and commissions correctly applied as per the agreed percentage.

  • Services that have been delivered and where no error on our part has been identified.

  • Issues beyond our control that do not pertain to the quality or delivery of our services, such as changes in market conditions or influencer performance.

Process for Requesting a Refund

  1. Contacting Us:

    • Email us at contact@affilityweb.com with your detailed refund request. Include any pertinent order numbers, service details, and a clear reason for the request, along with any supporting evidence.

  2. Review Process:

    • Our team will review your refund request based on the documentation and reasons provided. We aim to resolve all queries within 7-10 business days of receipt.

  3. Outcome:

    • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.

Additional Costs

  • There are no additional fees charged for processing a refund request. Any transaction fees or similar costs initially borne by AffilityWeb for the processing of payments are typically non-refundable.

Contact Information for Support

If you have any questions or need further assistance regarding our refunds and returns policy, please contact us at:

AffilityWeb
Marieviksgatan 53
Email: contact@affilityweb.com

Policy Amendments

We reserve the right to modify this refunds and returns policy at any time. We recommend visiting this page periodically to stay informed of any changes. Your continued use of our services after any change in this policy will constitute your acceptance of such change.

Conclusion

At AffilityWeb, we are committed to your satisfaction and strive to provide transparent, fair, and effective services that help you maximize your earnings as an influencer. We appreciate your trust in us and are here to support your success in every way possible.

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